Engineering a Prototype
The joint venture enabled a collaborative approach to software development—High Touch was able to engineer a Nigel prototype alongside Thrive’s launch of its HomeGrown Wichita restaurant concept. This gave project stakeholders, software developers, and restaurant staff a real-time opportunity to engineer a product that solved everyday restaurant management problems. In May 2017, HomeGrown Wichita implemented the first prototype version of the software.
Building a Scalable Software Solution
As HomeGrown users beta tested the software, Nigel’s engineers perfected the code and added productivity enhancements. The next step was to make Nigel scalable.
Carlos O’Kelly’s, Thrive’s largest fully owned restaurant brand, has 18 locations across the U.S. Nigel had to work for all Carlos O’Kelly’s restaurants anytime, anywhere. In July 2018, the first Carlos O’Kelly’s successfully implemented Nigel. Through the end of 2018, four more Carlos O’Kelly’s locations transitioned to the Nigel restaurant management platform. The remaining 13 Carlos O’Kelly’s will transition to Nigel in 2019.
Establishing a Future
On January 11, 2019, the joint venture officially announced that Nigel was ready to go to market. Through ingenuity, teamwork, and real-time testing, the joint venture created a product that was ready to disrupt the business-focused restaurant POS market, and put the emphasis back on improving the customer dining experience. “Nigel creates a quality restaurant management experience, which in turn creates an awesome, enhanced experience for our guests,” states Rolph. “Most POS systems feel like you’re using a flip phone—Nigel is basically the iPhone the restaurant industry has been hungry for.”